Complaint desk · Free · Contacts checked 29 Oct 2026
Report a forex broker or scam
Withdrawal refused, asked to pay a “release fee”, or lost money to an “account manager”? Answer a few questions and get a ready complaint letter and the right official contact in Kenya, South Africa or Nigeria.
Step 1 of 3
Where do you live?
Official complaint contacts
From the regulators' and providers' published pages, checked 29 Oct 2026. Click a source to confirm before you send.
| Country | Problem with a licensed broker | Unlicensed platform or scam | Payment and police |
|---|---|---|---|
| Kenya | Capital Markets Authority (CMA)complaints@cma.or.ke · portal.cma.or.kesource | Capital Markets Authority (CMA)complaints@cma.or.ke · portal.cma.or.kesource | Safaricom (M-Pesa): customercare@safaricom.co.ke · 0722 000 000 · SMS 333Directorate of Criminal Investigations (DCI): 0800 722 203 |
| South Africa | FAIS Ombudinfo@faisombud.co.za · 086 066 3274 · faisombud.co.zasource | Financial Sector Conduct Authority (FSCA)fsca@behonest.co.za · 0800 313 626 · behonest.co.zasource | SAPS Crime Stop: 08600 10111 |
| Nigeria | Securities and Exchange Commission (SEC) Nigeriasec@sec.gov.ng · +234 209 462 1168 · sec.gov.ngsource | Securities and Exchange Commission (SEC) Nigeriasec@sec.gov.ng · +234 209 462 1168 · sec.gov.ngsource | Nigeria Police |
Questions about complaints
Does Africa.Forex send the complaint for me?
No. We write the letters and open the official email or form, and you send them yourself. Regulators need to hear from the person who lost the money so they can ask you questions and keep you updated.
Who do I complain to about a forex broker in Kenya?
First to the broker. If it does not resolve it, to the Capital Markets Authority (CMA) at complaints@cma.or.ke or through its online complaints portal. Unlicensed platforms can be reported to the CMA directly.
Who do I complain to about a forex broker in South Africa?
First to the broker, which has six weeks to resolve it. Then, within six months of its final answer, to the FAIS Ombud (free, claims up to R3.5 million). Unauthorised operators and scams are reported to the FSCA through fsca@behonest.co.za or 0800 313 626.
I was asked to pay a fee to withdraw. What should I do?
Stop paying. A licensed broker does not ask for a fee, tax or new deposit to release a withdrawal. Report it to your payment provider, the regulator and the police, and keep every receipt and message.
Someone offers to recover my money for a fee. Is it real?
Almost always no. Fund recovery offers are a common second scam aimed at people who already lost money. Regulators and the police do not charge fees.
Can I get my money back?
Sometimes. Money sent by card or bank transfer can occasionally be recalled or charged back if you act fast. Disputes with a licensed broker are often settled once a regulator or ombud is involved. Money sent to scammers through crypto or personal accounts is rarely recovered.
Before you deposit anywhere again, run the broker check and read the scam guide.